Best Quality, Better Rates Teleservices
Inbound Call Center Features
ACD Systems
Route callers to the right queue, with the right priority, and route them to the next available agent with the right skills.
IVR Software and Systems
Walk callers through self service applications or gather caller information needed to identify the best available agent.
CTI Software
Improve productivity by giving agents relevant and timely contact information, and integrate phone controls with your applications.
Toll-Free Numbers
Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center.
Voicemail
Offer your callers an opportunity to leave voicemails for individual agents or the next best available agent.
More Inbound Call Center Features
Also included are the following blended call center features: Call Recording, Call Quality Monitoring, Historical Call Reporting, Real-Time Call Reporting, Contact History Database, At-Home Agents, VoIP
Outbound Call Center Features
Predictive Dialer
Boost productivity by automatically calling multiple contacts based on estimated agent availability, filtering out no-party-contacts.
Power Dialer
Increase productivity by simultaneously calling multiple contacts when an agent becomes available, filtering out no-party-contacts.
Progressive Dialer
Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.
Preview Dialer
Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.
Agent Call Scripting
Enable agents to deliver a consistent message to contacts, with a web-based call center agent script tailored to the purpose of each call.
Outbound Call Campaign and List Management
Operate multiple outbound and auto dialer campaigns using one or more lists, with robust contact filtering and dialing parameters.
Do Not Call (DNC) Compliance
Comply with applicable calling regulations by handling do-not-call (DNC) requests across your outbound and inbound operations.
More Outbound Call Center Features
Also included are the following blended call center features: Call Recording, Call Center Quality Monitoring, Historical Call Reporting, Real-Time Reporting, Contact History Database, At-Home Agents, VoIP, Web Callback
Blended Call Center Features
Call Recording
Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.
Call Quality Monitoring
Ensure a positive customer experience by silently monitoring agent conversations with contacts.
Historical Call Detail Reporting
Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.
Real-Time Call Center Reporting
Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.
Contact History Database
Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.
At-Home Agents
Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.
VoIP
Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.
Web Callback
Integrate websites so that visitors can request immediate or scheduled callbacks from your call center.
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